If you need to get hold of us for any reason (question about an order, advice etc) - you can get help super fast using any of the methods below...
For any non-urgent enquiries please email support@thevinessupply.co. We aim to respond within 24 hours.
Enquiries
If you've got any enquiries, hit us up. One of the homies will help you solve any queries.
WhatsApp: 07765 882 816
In-Store: The Vines, 35 Drury Lane, Solihull, B913BP
Freephone: 0800 689 4891 - Open from 10:30 am until 16:30 pm, Monday to Saturday
Email: support@thevinessupply.co
Here at The Vines we try to keep things simple and our delivery options are no different. If you have a special request for delivery, for example Saturday delivery, get in touch here. Our fast, reliable delivery options for orders placed in our online skate shop are laid out below:
UK Delivery
Standard UK* Delivery (Royal Mail 48hr) £2.99 - Free for orders over £50
Next Day Delivery (Royal Mail 24hr) £3.99 - Free for orders over £100
Courier 2-3 Day Delivery (Evri Tracked) £2.99 - Free for orders over £80
Guaranteed Next Working Day by 1pm Delivery (Royal Mail) £8.99 - £4.99 for orders over £80
International Delivery
Standard European - Prices start from £13.99
Standard International - Prices start from £23.99
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Returns
At The Vines we will do everything that we can to ensure your purchase is the right one for you. We back the quality of everything we sell, 100%. However, If you are not entirely satisfied with your order we are happy to provide an exchange or refund within 90 days of receipt.
Contact us at returns@thevinessupply.co if you wish to organise a return. Please follow the instructions on the returns slip included in your order.
All orders received before 2pm are dispatched same day.
Orders that require shipping within the U.K. will be delivered within 1 to 5 days, depending on your preferred delivery method. Shipping to countries outside of the U.K. may take up to 21 days.
Yes, you can return your item to us for exchange or refund, within 90 days of receiving it, as long as it’s undamaged, unused and in its original packaging with all tags and labels attached.
If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.
