Exchanges & Refunds

At The Vines we will do everything that we can to ensure your purchase is the right one for you. We back the quality of everything we sell, 100%. However, If you are not entirely satisfied with your order we are happy to provide an exchange or refund within 90 days of receipt.

Contact us at if you wish to organise a return. Please follow the instructions on the returns slip included in your order. 

Returns must be unused and in a re-saleable condition with all tags and packaging (unless faulty). 

If there is a manufacturing fault with the item, we will pay for the return cost.