Returns

Exchanges & Refunds

 

At The Vines, we want you to be happy with what you've purchased 😎 We back the quality of everything we sell. However, If you are not entirely satisfied with your order we are happy to provide an exchange or refund within 90 days of receipt.

 

With every order, you get our 'Love Your New Garms or Send That Sh*t Back 100% Satisfaction' Guarantee 🤩

Our Returns Policy

  • We have an easy returns process
  • If you receive a faulty or incorrect product, we'll send you a returns label
  • If you want an exchange or refund, send it back to us using a tracked courier
  • Refunds made within 48 hours of return
  • 90 day returns window

 

How To Return An Item: Step-By-Step

 

  1. Note the reason for the return on your packing slip returns form, which came with your order. If you've lost it, not to worry, note down your order number and the reason for the return on a piece of paper
  2. Please follow the instructions on the returns slip included in your order. 
  3. Returns must be unused and in a re-saleable condition with all tags and packaging (unless faulty).
  4. As soon as we get it back, we'll refund or exchange your order 😃👍🏻
  5. You'll get a notification keeping your in the loop
  6. We all live happily ever after 😘

 

If there is a manufacturing fault with the item, we will pay for the return cost, just drop us a message through our email to Contact@thevinessupply.co or on our Instagram

Sale items are only returnable for up to 14 days and only for an exchange or credit note