Exchanges & Refunds

At The Vines we will do everything that we can to ensure your purchase is the right one for you. We back the quality of everything we sell. However, If you are not entirely satisfied with your order we are happy to provide an exchange or refund within 90 days of receipt.

Contact us at if you wish to organise a return. Please follow the instructions on the returns slip included in your order. 

Returns must be unused and in a re-saleable condition with all tags and packaging (unless faulty). 

If there is a manufacturing fault with the item, we will pay for the return cost.